- A member who has registered a valid e-mail address in his/her member data will receive monthly Electronic Mileage Statements.
- A member who has not registered an e-mail address in his/her member data will receive Mileage Statements via postal mail.
◎Monthly Mileage Statements will be sent via postal mail to Gold and Diamond Card members.
◎Silver and Green Card members will receive Mileage Statement via postal mail every six months in January and July.
- Mileage Statements will show traveling details with EVA Air and partners during the current statement period, along with total accumulated mileage, upgrade certificate balance and mileage redemption history. Members will not receive a Mileage Statement if the Evergreen Club account does not have any traveling credits or mileage changes during the statement period.
(Click here for details of "Mileage Statement")
- Once the above statements are mailed to the address provided by the member, it is deemed delivered after the normal mail delivery period. Mileage corrections can be made only within 6 months of the actual date flown or the actual date of mileage-earning expenditures. Members must submit required documents, i.e., passenger ticket coupon and boarding pass, and receipts from EVA Air travel partners, to EVA Air for corrections to mileage discrepancies. Or you could accumulate EVA Air flight mileage in 'Members Only Area'.
- The new updated account summary will be showed in your next mileage statement.
*** Please be reminded ***
- To ensure proper credit for cumulative mileage, please always make your reservations in your name exactly as it appears on your membership card.
- Mileage accrual begins with your enrollment in the Evergreen Club program and can be traced back to the last six months after enrollment. The system takes 3-5 days to complete recording the mileage into your account.
- Please retain travel documentation, i.e., passenger ticket coupon and boarding pass, and receipts from EVA Air travel partners for a minimum of six months, or until you are credited with correct mileage.
- Mileage Accumulation is based on the lower class of the actual ticket class and actual flown class.
- EVA Air retains the right to determine the final mileage credit.
* Inquiry my mileage details
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