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How to Order a Ticket Award
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All award reservations can be made through any EVA Air Reservation Office.
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The member or authorized designee with valid and sufficient Electronic Miles under a same Evergreen Club membership can go to any EVA Air office during office hours to issue an award ticket (with the except of airport ticket counters).
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By logging into the Evergreen Club account online, members can make reservations, change itineraries and issue Award Tickets. Please note that the award reservation on the EVA website can only apply to the same international gateway and non-stopover round trip on EVA flights. -
When members make an award reservation, please ensure there are sufficient and valid Electronic Miles for an award ticket and provide the intended class. Please also state the booking code of the issued award ticket that you are holding when you want to change the itineraries. Booking code for an award free ticket are as follow:
| Airlines |
Award Tickets Class |
Booking Code |
Ticket Validity |
|
EVA Air |
Super Business Class / Premium Laurel Class |
D |
One Year |
| Evergreen Deluxe Class / Elite Class |
W |
One Year |
| Economy Class |
I |
One Year |
|
Continental Airline |
First Class |
E
*Effective from JAN.21,2009(Travel Date), Booking Code will be changed to I
|
One Year |
| Economy Class |
G
*Effective from JAN.21,2009(Travel Date), Booking Code will be changed to X |
One Year |
|
UNI Air
Domestic |
Business Class |
D |
Six Months |
| Economy Class |
W |
Six Months |
|
UNI Air
(Within Asia) |
Business Class |
D |
One Year |
| Economy Class |
I |
One Year |
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Please notify any of our local ticket offices in advance and allow yourself some extra time, as the system requires 5 working days to process your application.
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An award ticket is valid for one year from the date on which it was issued. (Exception:UNI Air's domestic award ticket is valid for 6 months from the date it was issued)
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An award ticket can be changed as follows:
| Item |
Entirely unused award ticket |
Partially used award ticket |
| Change of name |
Not permitted |
Not permitted |
| Change of routing |
Permitted (note1) |
Not permitted |
| Change of booking class |
Permitted (note1) |
Not permitted |
| Change travel date to "Peak Period" |
Permitted (note1) |
Not permitted |
| Refund |
Permitted (note2) |
Permitted (note3) |
Note 1: A service fee of US$50.00 will be applied to any change. Any mileage differences will not be
returned back to member's account if the reissued award ticket requires fewer Electronic
Miles than the original itinerary. Additional Electronic Mileage may be collected if the award
ticket is requested for reissue. If the Electronic Miles used for the original award ticket
had expired when the ticket is reissued, then that same number of Electronic Miles equal to
those that have expired will be collected. The validity of the re-issued ticket is the same as the
validity of the original issued ticket.
Note 2: Upon request, EVA Air can refund taxes and surcharges on an unused award ticket and
converted back into Electronic Miles if still valid. A service fee of US$50.00 will be applied.
Note 3: Upon request, EVA Air can refund taxes and surcharges on partially used award ticket, but
it cannot be converted back into Electronic Miles.
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The award ticket holder is responsible for all taxes and surcharges.(payable by credit card or cash only)
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EVA Air will not provide a free hotel accommodation or day rest service or shuttle bus service to an award ticket holder.
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Upon request, EVA Air can refund taxes and surcharges on an unused or partial used award ticket, but it cannot be converted back into Electronic Miles.
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If an award ticket is lost, it cannot be replaced.
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Award tickets cannot be used with the EVASION program or UNI Holidays program.
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An award ticket holder cannot obtain a seat/class upgrade by paying the fare difference.
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Diamond, Gold and Silver Card holders using award tickets can enjoy all the exclusive privileges that accompany each Evergreen Club membership level. Diamond Card members, however, cannot use the guaranteed booking privilege in conjunction with an award ticket.
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EVA Air and its partner airlines reserve the right to restrict departure dates and the number of free award ticket holders on any one flight.
Requirements for ordering EVA Air Award Tickets
1.Regular Period requirements for ordering Award Tickets
|
Class |
Economy |
Evergreen Delux
Elite Class |
Super Business
Premium Laurel Class |
|
Asia Pacific |
|
Between Taiwan &
Hong Kong / Macau /
Mainland China |
35,000 Miles |
--- |
50,000 Miles |
|
Within Asia |
35,000 Miles |
40,000 Miles |
50,000 Miles |
|
Between Asia & Oceania |
100,000 Miles |
--- |
135,000 Miles |
|
America |
|
Between Asia & America |
100,000 Miles |
110,000 Miles |
135,000 Miles |
|
Europe |
|
Between Asia & Europe |
100,000 Miles |
110,000 Miles |
135,000 Miles |
2.Peak Period requirements for ordering Award Tickets
|
Class |
Economy |
Evergreen Delux
Elite Class |
Super Business
Premium Laurel Class |
|
Asia Pacific |
|
Between Taiwan &
Hong Kong / Macau /
Mainland China |
75,000 Miles |
--- |
100,000 Miles |
|
Within Asia |
75,000 Miles |
80,000 Miles |
100,000 Miles |
|
Between Asia & Oceania |
150,000 Miles |
--- |
180,000 Miles |
|
America |
|
Between Asia & America |
150,000 Miles |
165,000 Miles |
180,000 Miles |
|
Europe |
|
Between Asia & Europe |
150,000 Miles |
165,000 Miles |
180,000 Miles |
* If any travel date is during the Peak Period, the award ticket needs to be issued by the
“Peak Period Requirements for Ordering Award Tickets” standard.
Peak Period
| Route |
2009 |
2010 |
Between Taiwan &
Hong Kong/Macau/
Mainland China |
JAN21-JAN31
JUN25-JUL10
SEP25-OCT12 |
FEB09-FEB19
JUN25-JUL10
SEP25-OCT12 |
|
Within Asia |
JAN01-JAN06
JAN21-JAN31
JUN21-AUG20
DEC15-DEC31 |
JAN01-JAN06
FEB09-FEB19
JUN21-AUG20
DEC15-DEC31 |
|
From Asia to America
(*Note1) |
JAN01-JAN10
JAN21-JAN31
JUN21-AUG20 |
JAN01-JAN10
FEB09-FEB19
JUN21-AUG20 |
|
From America to Asia
(*Note2) |
JAN21-JAN31
JUN01-JUL15
DEC10-DEC26 |
FEB09-FEB19
JUN01-JUL15
DEC10-DEC26 |
|
Within Asia & Europe |
JAN01-JAN10
JAN21-JAN31
JUN25-JUL31
AUG20-SEP10
DEC11-DEC25 |
JAN01-JAN10
FEB09-FEB19
JUN25-JUL31
AUG20-SEP10
DEC11-DEC25 |
|
Within Asia & Oceania |
JAN04-JAN31
JUN19-AUG15 |
JAN04-JAN25
FEB09-FEB19
JUN19-AUG15 |
*Note1: Award Tickets with outbound flight from Asia to America need to refer to the peak periods.
*Note2: Award Tickets with outbound flight from America to Asia need to refer to the peak periods.
Please note:
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Not applicable routes:
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Charter flight route (except scheduled charter flight routes between Taiwan and Mainland China).
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Some code-shared routes with partner airlines. Ex: Kaohsiung-Ho Chi Minh route code-shared with UNI Air; Taipei-Nagoya and Taipei-Tokyo routes code-shared with All Nippon which are operated by All Nippon.
Please contact a convenient EVA Air office for details.
- In addition to the turnaround point, one free stopover is allowed for each trip. Furthermore, only one additional stopover is allowed with additional 20,000 miles upon ticket issue. Intermediate stop or transit in Taipei or Kaohsiung is not permitted for travel wholly within Asia, unless they are the turnaround point. (Example: From Singapore to Hong Kong via Taipei, from Hong Kong to Singapore via Taipei is not allowed.).
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Award tickets may be used to travel from a point of origin to the turnaround point and return to the point of origin only. This intermediate stopover point must be within a continuous route between point of origin and point of destination without backtracking.
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Use of a different surface sector is permitted at the origination point or turnaround point or at both origination and turnaround points. However, the outward point of departure and the inward point of arrival must be in the same area. The outward point of arrival and the inward point of departure must also be in the same area. However, as an exception, an journey starting from Taiwan to a turnaround point is limited back to Taiwan only. Surface sector is at passenger's own expenses. (Eg1.Area Definition: Asia, Oceanic, America, Europe. Eg2. Permitted Sample:
Permitted:
(A) Singapore/Taipei/Kuala Lumpur.
(B) New York/(x)Taipei/Singapore-/(//)Kuala Lumpur/(x)Taipei/Seattle).
Not permitted:
Taipei-Los Angeles-Taipei-Hong Kong
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For travel to or beyond Taipei, mileage deduction is based on standard long haul routes. When different aircraft types are used during the short-haul routes, the class of cabin service cannot be higher than that service on the long haul routes.
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Round-trip free tickets with different class service: Mileage deduction will be redeemed according to the higher cost one.
Requirements for ordering Uni Air Award Tickets
|
Route |
Economy |
Business |
|
Domestic |
25,000 Miles |
50,000 Miles |
|
International
(Within Asia / Direct Passenger Charter Flight between Taiwan and Mainland China) |
Regular Period:
35,000 Miles
Peak Period:
75,000 Miles |
Regular Period:
50,000 Miles
Peak Period:
100,000 Miles |
|
Please note：
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Domestic award tickets are only available for a round-trip journey.
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International award tickets are only available for a round-trip journey between two cities, and valid for travel on UNI Air operated international routes with B7 flight number except:
Charter flight routes (except scheduled charter flight routes between Taiwan and Mainland China) and code-shared flight routes ( Eg: Kaohsiung-Ho Chi Minh route code-shared with EVA Air). |
| | |
Blackout Date for Taiwan Domestic Routes：
| 2009 |
|
JAN21-FEB03
MAY01-MAY04
MAY28-MAY31
|
Peak Period for International Routes :
| Route |
2009 |
2010 |
Between Taiwan &
Mainland China
|
JAN21-JAN31
JUN25-JUL10
SEP25-OCT12 |
FEB09-FEB19
JUN25-JUL10
SEP25-OCT12 |
|
Within Asia |
JAN01-JAN06
JAN21-JAN31
JUN21-AUG20
DEC15-DEC31 |
JAN01-JAN06
FEB09-FEB19
JUN21-AUG20
DEC15-DEC31 |
Requirements for ordering Continental Airline Award Tickets
| Within the 48 contiguous US states or between the 48 contiguous US states and Canada |
Economy |
First |
| 35,000 Miles |
55,000 Miles |
|
Please note：
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Award tickets can be issued after reservations have been confirmed for the entire journey.
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Award tickets are only available for a round-trip journey which can include one open-jaw and one en-route stopover point for the entire trip.
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Code-shared routes operated by another airline are not available for award ticket redemption. |
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