Q:	Who can be accepted at EVA AIR THSR station?
	A:	EVA AIR is pleased to make service available to all individually ticket passengers who travel with EVA AIR and UNI AIR  scheduled international flights. Except for charter flights  and code-share flights operated by other airliens. Service is not available for --passengers taking charter flights and code-share flights operated by other airlines; --subject-to-load interline industry discount (ID) tickets holders.

	Q:	What if my baggage exceeds EVA's free baggage allowance ?
	A:	Baggage in excess of EVA Air's free allowance will be subject to additional charges. The piece system charge is based on the piece, size and weight exceeding EVA's free baggage allowance. It is much complicated, please contact EVA Air for details. The weight system charge is calculated on the basis of each extra kilogram exceeding the free baggage allowance and can vary with the route. Generally it is based on 1.5% of the highest normal direct adult one-way economy class fare, only with the following exceptions: 1% (except within Europe) from Austria/Bulgaria/Israel, from Australia/New Zealand (Except 1.5% from Australia / New Zealand to South West Pacific), and from Europe/Middle East to Australia/New Zealand. 1.35% within Europe, except 1% from Austria / Bulgaria / Finland. Different regulations and charges apply to special baggage, e.g. golf clubs, surfboards, windsurfing equipment etc.  Please click here and contact EVA Air for more details

	Q:	What is the free allowance for my checked baggage ?
	A:	The way to determin your free checked baggage allowance depends on your destination. Piece System: Applies to all travel/connections to/from the US/Canada/Territories and certain countries in South and Central America.  Super Business Class/Business Class/ Premium Laurel Class:  Two pieces, neither to exceed 62 in/158 cm in size or 70 lb/32 kg in weight. Evergreen Deluxe Class/ Elite Class: Two pieces, neither to exceed 62 in/158 cm in size and 61 lb/28 kg in weight. The total dimension for the two pieces cannot exceed 107 in/273 cm.  Economy Class:   Two pieces, neither to exceed 62 in/158 cm in size and 50 lb/23 kg in weight. The total dimension for the two pieces cannot exceed 107 in/273 cm.   Weight System: Applies everywhere except those regions/countries using the piece method. Super Business Class/Business Class/ Premium Laurel Class: -------30 kg/66 lb Evergreen Deluxe Class: ---------------------20kg(25 kg/55 lb on an EVA operated flight. Elite Class/ Economy Class: -----------------------------20 kg/44 lb. Different regulations apply to special baggage, as attached. Please contact EVA Air for more details. Special Baggage Charged by Included in Free Allowance?(Y/N) Privilege Note Golf Club Piece System Y Please contact EVA AIR for details  For 1(one) set of golf club and golf shoes only Weight System Y Bicycle Piece System Y No 1. Please pre-advise EVA Air. 2. For non-motorized touring and racing single-seat bicycle only 3. Rotate handle to 90 degrees and tighten, remove or turn the pedals inside. Weight System Y No Ski & Water Ski Equipment Piece System Y Please contact EVA Air for details For 1(one) set of ski or water ski equipment only Weight System Y Scuba Diving Equipment Piece System Y No Including 1(one) empty scuba tank, 1(one) scuba regulator, 1(one) tank harness, 1(one) tank pressure gauge, 1(one) mask, 2(two) fins, 1(one) snorkel and 1(one) safety vest. Weight System Y No Bowling Equipment Piece System Y No 1. Including 1(one) bowling ball, 1(one) bowling bag and 1(one) pair of bowling shoes 2. Accepted as checked baggage only Weight System Y No Windsurfing & Surfboard Equipment Piece System N  1. Dimention < 277cm: charge 0.5 piece for excess baggage 2.Dimention> 277cm: charge 1(one) piece for excess baggage For 1 (one) piece only Weight System  N 1. Dimention<277cm: charge 5 kg for excess baggage 2. Dimention>277cm: charge 8kg for excess baggage Wheelchair Piece System Y Free for disabled passenger Battery-driven wheelchair can be accepted as check-in baggage provided that 1. the battery is disconnected 2. terminals are insulated 3. battery is securely attached to the upright wheelchair Weight System Y Free for disabled passenger Hang Gliders Piece System Y No Please pre-advise EVA Air. Weight System Y No Engine driven vehicles  &  equipment Can Not Be Accepted

	Q:	How should the passengers cooperate with EVA AIR in case the check-in baggage encounter troulbe at airport?
	A:	EVA AIR wil ask for passenger's cell phone number upon check-in at THSR station. If necessary, airport staff will inform passengers back to airport check-in counter of dealing with the baggage security issue.

	Q:	Is any priority check-in counter available for C class passengers or CD/CG card holders at EVA AIR THSR staiton?
	A:	Except ED/EY class check-in counter, there is one priority check-in counter for C class and CD/CG members at EVA AIR THSR staiton.

	Q:	Do passengers need to transact anthing else at airport after complete the check-in at THSR station?
	A:	Normally, passengers who complete the check-in process at THSR station can pass through airport immigration/security directly.

	Q:	What kind of services are provided at EVA AIR THSR station check-in counter?
	A:	Passengers can complete check-in procedures, including bagggage check-in and boarding pass print-out at the EVA AIR THSR station. Meanshile, it is acceptable to pay excess baggage charge and ticket fare differennce here.

	Q:	What are the opening hours of EVA AIR THSR station check-in counter?
	A:	Opening hours: 07:00 ~ 22:00

	Q:	Does EVA AIR provide the service for both of Taiwan inbound and outbound flights?
	A:	EVA AIR only provide the service for flights departing from Taoyuan International airpot, Taiwan.

	Q:	When is latest time for check-in at EVA AIR THSR station check-in counter?
	A:	EVA AIR THSR station check-in counter service deadline: 90 minutes prior to the scheduled departure time.

	Q:	How can the passengers reach the airport? Should they need to carry the baggage with them?
	A:	After the passengers get the boarding passes and baggage receipts, please take U-bus or taxi to airport at their own expense. EVA AIR will transport the baggage to airport and load into the plane after pass the security check.

	Q:	How many THSR staitons can find EVA AIR check-in counter?
	A:	EVA AIR only exist at THSR Taoyuan staiton.

	Q:	Where are the EVA Air check-in kiosks located?
	A:	They are currently located at Terminal 2 of Taiwan Taoyuan International Airport, after aisle 6A and beside the information counter.

	Q:	How soon before departure can I check in using an EVA Air kiosk?
	A:	You can check in one hour before your flight departs.

	Q:	Where do I get assistance if problems arise while using an EVA Air check-in kiosk?
	A:	You may ask any EVA Air service agent for help.

	Q:	Who can use EVA AIR check-in Kiosks?
	A:	This service is available to most of EVA Air passengers departing from Taiwan Taoyuan International Airport. The following passenger is unavailable to use check-in kiosks: 1.Stretcher passenger, 2.Oxygen passenger,  3.Passengers under the age of 16 who are traveling unaccompanied,  4.Group travel passengers, bookings of 6 or more passengers in one single booking     reference, 5.Passengers traveling with infant(s)....etc.

	Q:	What are the operating hours of the EVA Air check-in kiosks?
	A:	You may use them daily from 05:30 to 22:30.

	Q:	Can I use an EVA Air kiosk if I have baggage to check in?
	A:	Yes, simply check in your baggage at our EVA Air kiosk check-in baggage counter. It is located at counter 5B9.

	Q:	Any regulation about exit seat ?
	A:	In compliance with regulations and to assure cabin safety, the exit seats cannot be assigned to a passenger who falls into the following categories: Does not have sufficient mobility, strength or dexterity in both arms/hands or legs; Less than 15 years old; Does not have the ability to read or understand printed or graphic instructions related to emergency evacuation; Does not have sufficient visual capacity to perform applicable functions without the assistance of visual aids beyond contact lenses or eyeglasses; Does not have sufficient aural capacity to hear and understand instructions by cabin crewmembers without assistance beyond a hearing aid; Does not have the ability to convey information orally to other passengers; Has the responsibility of caring for small children; Deportees or their escorts; Traveling with service animals (ex: guide dog); A passenger with baggage carried on another seat; With any condition that might cause bodily harm if  performing any of the functions above. If you have been assigned an exit seat, you may be asked to perform the following functions when a cabin crewmember is not available: Be able to locate the emergency exit; Be able to recognize the emergency exit opening mechanism and the operation instructions; Be able to read and understand the instructions for operating the emergency exit, follow hand signals and oral directions given by crewmembers Be able to stow or secure the emergency exit door so that it will not obstruct use of the exit; Be able to activate and stabilize the slide after deployment to assist others in getting off the slide; Be able to assess, select, and follow a safe path away from the emergency exit and aircraft. Be willing to help other passengers away from the plane. If you cannot or do not wish to perform these functions, please inform a ground staff or cabin crewmember to be reseated. Your compliance with the regulations and assistance to cabin safety will be highly appreciated.

	Q:	My baggage is very valuable. How will EVA handle it ?
	A:	If the value of your baggage exceeds normal liability limits, you can declare the value and pay applicable charges. You will be charged US $0.5 for each US $100 declared. EVA will not accept a higher declaration than US $2,500 from any one passenger.   Baggage including fragile or perishable items, money, jewelry, precious metal, silverware, negotiable papers, securities or other valuables, business documents or prototypes will not be accepted for an excess value declaration. If any interline carriage is involved, EVA will refuse your declaration. Please contact EVA Air for more details.

	Q:	Can I travel with my pet ?
	A:	We welcome accompanied pets, including cats, dogs, rabbits and seeing eye/hearing aid dogs on EVA operated flights. Please contact EVA Air to confirm the conditions of transportation. Subject to regulations in the country where your flight originates, animals can be carried as checked baggage in a temperature-controlled compartment. Please contact EVA Air to get transportation details for other animals.  Please note: effective from 2006.09.01, EVA Air does not accept any pets, exclude seeing eye/hearing aid dogs, to be carried in the cabin as unchecked baggage.   Note:   Pets and guide dogs must be healthy, harmless, clean and odorless. They must be safely contained in a leak, escape and claw-proof container or cage. You must provide sufficient food and water for consumption during the journey.  Pets carried in the cabin cannot be fed inflight. The weight of an animal carried on cannot exceed 5 kg/11 lb, and dimensions of the carrying cage must comply with unchecked baggage requirements. The number of pets allowed as unchecked baggage is limited on each flight. Please contact EVA Air for more details. Please note: effective on 2006.09.01, EVA Air does not accept any pets, exclude seeing eye/hearing aid dogs, to be carried in the cabin as unchecked baggage. Accompanied seeing eye/hearing aid dogs will be carried free of charge. There is a service charge for carriage of other pets. Please contact EVA Air for more details. There are no special regulations on size or weight for seeing eye/hearing aid dogs carried in the cabin. Dogs must be properly harnessed and muzzled, remain at the feet of the master, and, if possible, lay on the floor next to the cabin wall.  Select a container or cage suitable for air travel and large enough for the animal to stand upright and lay down comfortably.

	Q:	How much unchecked baggage can I carry into the cabin ?
	A:	Unchecked baggage will be allowed on board only if it can be safely stowed under your passenger seat or in the closed overhead bin. EVA has placed 'Test Units' at either its check-in counter or boarding lounge in each airport to help you determine whether or not your baggage must be checked. For flight safety, unchecked baggage that exceeds EVA requirements will be checked and carried in the luggage compartment. Free Carry-On Items: Each passenger can carry ONE piece of hand baggage as long as its size does not exceed 56 cm x 36 cm x 23 cm, 115 cm/45 in total, and the weight is less than 7 kg/15 lb. and: 1. Infant food and a bag of supplies for use and proper care during the flight. 2. One infant carrier or fully collapsible stroller/push chair (will be loaded in the luggage compartment if stowage space is not available in the cabin). 3. Wheelchairs/Crutches/Braces/Prosthetic Device on which a disabled passenger depends (to be loaded in the luggage compartment if stowage space is not available in the cabin). 4. One laptop.

	Q:	United States of American Transportation of Department Federal Register Rules and Regulations
	A:	1. For calls made from within the United States, by telephone via the Toll-Free-Hotline for     Air Travelers withDisabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY), 2. By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or     202-366-0511 (TTY), 3. By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation,     1200 New Jersey Ave.,SE.,West Building, Room W-96-432, Washington, DC20590, 4. On the Aviation Consumer Protection Division's Web site (http://airconsumer.ost.dot.gov).

	Q:	Will my check-in baggage be checked through to the final destination?
	A:	EVA Air will check through your baggage to the final destination according to the following rules. However, if you are going to travel on other carrier’s flight to connect BR’s flight, please contact that carrier for the baggage rules. Confirmed reservation on onward connection flight. Transfer hour is within 24 hours. Transfer point is at the same airport. Interline Baggage Agreement between EVA Air and the onward connection carrier. Comply with the law of the country.

	Q:	Can I check in for my return flight？
	A:	Yes. EVA Air now offers a check-in service for some return flights. If you depart from Taipei, Kaohsiung, Hong Kong or Macau and have a return flight departing within 48 hours, you will receive the boarding passes for both sectors when you check in for your first flight. If you have baggage to check in, please do so at least one hour before your scheduled departure.

	Q:	What liability does EVA assume for my irregular baggage ?
	A:	Liability for Checked Baggage LOSS According to Warsaw Convention, liability for loss of checked baggage is limited to US$20.00 per kilogram (2.2 lb.) unless a higher value has been declared in advance and excess value charges have been paid. DAMAGE EVA and its agents had exercised due diligent care to handle all baggage. Nevertheless, damage might happen under some certain circumstances. EVA works with luggage repairment at major airports. These services provide door-to-door delivery of repaired or replacement luggage. EVA is responsible for appropriate repair or replacement costs.  If your luggage is beyond repaired, the age of possessions may be taken into account. EVA will compensate based on market value and depreciation of the damaged luggage. Please be reminded that the primary function of luggage is to protect its contents. Some damage may be in connection with the nature of the baggage or its contents.  EVA must refuse certain kinds of damage, in accordance with international rules, as described below; if you have any personal insurance to cover the damage, EVA would be glad to provide necessary documentations : Minor damage of protruding parts such as wheels, feet, straps, locks, extneding handles, hanger hooks, loose flaps, pockets or any kind of attached item. Minor dent or scratch or torn on baggage Internal damage and damage caused by contents. Damage to oversized/over-packed bags. Cardboard boxes and other packing containers not suitable for carriage. Baggage with Limited Release tags. Baggage with inadequate packing. Liability for Unchecked Baggage Carry-on (unchecked) baggage includes items that you carry with you into the aircraft cabin and keep under your custody throughout the flight. EVA is not liable for any loss of or damage to carry-on (unchecked) baggage unless such loss or damage is caused by EVA's negligence. Under such a circumstance, EVA's liability is limited to US$400 per passenger. Please remember that EVA Air is not liable for loss, damage, or delay in delivery of perishable property and baggage with inadequate packing, nor for damage to or damage caused by fragile articles, liquids, or perishables, nor for the loss of, damage to, or delay in delivery of medicines, orthotics (medical support devices), money, jewelry, silverware, negotiable papers, securities, business/personal documents, spirits, books/manuscripts, optics, keys, publications, blueprints, paintings/works of arts, sound reproduction equipment, business samples, artistic items, irreplaceable items, photographs, business equipment, natural fur products, antiques, heirlooms, collectibles, artifacts, precious metals/stones, photographic/audio/video equipment and related items, computer hardware/software or electronic components/equipment. Liability for loss, delay or damage of checked baggage is limited to US $20 per kilogram unless a higher value has been declared in advance and excess value charges paid.

	Q:	When should I check in for an EVA flight ?
	A:	We recommend that you check in at least one and one point five hour scheduled departure time. Counter opening times for check-in varies at each airport. Please contact the EVA Airport Office if you need more information.

	Q:	What am I not allowed to carry as baggage ?
	A:	Goods you cannot pack in your baggage include: Dangerous goods that can endanger the aircraft, persons or property on board the aircraft. Items prohibited by the laws, regulations or orders of all countries in your travel itinerary. Items identified by EVA as unsuitable for carriage because of weight, size or character. Live animals, with exceptions of dogs, cats, household birds and seeing eye/hearing aid dogs being safely transported in accordance with EVA requirements. Firearms and ammunition for other than hunting or sporting purposes are prohibited as baggage. Fragile or perishable items, money, jewelry, precious metal, silverware, negotiable papers, securities or other valuables, business documents, prototypes, etc., should not be packed in checked baggage.

	Q:	What should I do if my baggage is delayed, lost or damaged ?
	A:	First, EVA will sincerely regret causing you any inconvenience. As soon as you discover your baggage has been delayed, stolen, lost or damaged, please contact EVA airport personnel and submit a written claim report. Please remember that all claims for delayed, stolen or lost baggage should be lodged with the carrier immediately and in writing. Claims must be submitted within 21 days. For damaged baggage, claims must be submitted within 7 days.

	Q:	Is there any personal equipment or device I am prohibited from operating onboard ?
	A:	EVA Air approves use of hearing aids, heart pace-makers and other medical devices. Other electronic equipment, including mobile telephones, portable radios, radio-controlled toys/devices etc., cannot be operated aboard the aircraft. If you have any questions about your personal equipment, please consult the EVA Cabin Crew before operating it.

	Q:	Can I order a special meal when I check in at the airport ?
	A:	EVA provides special meals for dietary, medical and religious reasons. If a special meal is requested at the airport, there may not be enough preparation time. Please make any special meal request when you make reservations.

	Q:	Can I buy a seat in the cabin for my baggage ?
	A:	You can carry fragile, bulky items and/or musical instruments etc. into the cabin with you if the required number of additional seats are reserved and paid for in advance. Such baggage is restricted to a maximum of 50 kg/110 lb per item and 75 kg/165 lb per seat. There are also restrictions on dimension. Please contact EVA Reservations for more details.