EVA AIR sometime will overbook flight. EVA AIR will make a compensation payment to the passenger Denied Boarding Compensation (DBC) if a passenger has been denied on board..

Denied Boarding Compensation for fight from USA

These rules are applicable only to EVA flights or portions of EVA flights originating in USA. EVA AIR will folllow the "Enhancing Airline Passenger Protections" of the Department of Transportation (DOT), 14CFR Part 250, require that if a flight is oversold (more passenger hold confirmed reservations than there are seats available), no one may be denied boarding against his will until airline personnel first ask for volunteers, who will give up their reservations willingly, in exchange for a payment of the airline's choosing. If there are not enough volunteers, other passenger may be denied boarding involuntarily in accordance with the booking priority of EVA.

Order of Denied Boarding

In the event that there are not enough volunteers, other passengers may be denied boarding involuntarily in accordance with the following order of denied boarding:
 (1) Passenger holding free or reduced fare tickets entitled to firm booking, issued by other airline.
 (2) Passenger holding free or reduced fare tickets entitled to firm booking, issued by EVA.
 (3) Passenger other than airline employees holding free or reduced fare tickets entitled to firm booking, with the exception of government inspectors or checkers.
 (4) Revenue passengers (excluding volunteers) by considering lowest fare-type passenger first and highest fare-type passenger last.

Method of Payment

EVA AIR will give each passenger who qualifies for involuntary denied boarding compensation a payment by cash or check, on the day and at the place the involuntary denied boarding occurs. If EVA AIR arranges alternate transportation for the passenger’s convenience that departs before the payment can be made, the payment shall be sent to the passenger within 24 hours. EVA AIR may offer free or discounted transportation in place of the cash payment. In that event, EVA AIR will disclose all material restrictions on the use of the free or discounted transportation before the passenger decides whether to accept the transportation in lieu of cash or check payment. The passenger may insist on the cash/check payment or refuse all compensation and bring private legal action.